EXCHANGE
We do not accept any exchanges and a refund will be faster for you to get your money back and purchase a new knife. Thank you for your understanding!
RETURNS
Your satisfaction is always our priority. Returns are accepted for 30 days.
Please email us directly and we’ll take you through the process. service@bestechman.com
● To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
● Any return product should be in its original brand new and unused condition within 30 days from the date of purchase,and including the original manufacture's packaging & paperwork. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
● You will be requested to send the item back to us with freight prepaid. Original shipping and return costs are unreimbursable. Once we receive the item in original condition we will issue a refund within 7 work days.
● If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
● Any items returned not in new or unused condition will be shipped back to the purchaser at their expense.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you received the item with free shipping, you will receive the full refund less US$5 to cover our original shipping costs. Returning an item with damaged or missing packaging may incur additional fees.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@bestechman.com.